PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE
You confirm your agreement to our Terms and Conditions when you place an order with, or engage the services of Your CV Consultant.
Your CV Consultant will action and start work on your ordered package upon receipt of payment. We will make initial contact (by email) with you within two working days of your instruction to confirm your package and outline the process that will take place, request a copy of your current CV and (or) request further information. Orders may require further contact that can be received via email, face to face, or phone. This is dependent on the package obtained and is to facilitate the successful completion of your order.
If there is a large amount of information to process for the completion of a CV package or a supplied existing CV is beyond 3 pages in length we may ask clients to streamline this before we can proceed. This is to ensure we focus on the correct content and the CV project is viable. If this is not done to the satisfaction of Your CV Consultant a full refund will be issued.
Orders in relation to the Diamond package will receive a phone call to discuss and arrange a consultation. The consultations will take place at a mutually agreed time and location. Please note if a date has been confirmed for the meet it is the clients responsibility to ensure participation on the day. If the appointment is attended by a representative of Your CV Consultant but the client fails to attend Your CV Consultant will not be held liable for any loss of funds. Multiple appointments are not possible once tickets and hotels have been booked. Your CV Consultant may terminate the contract at this point and deduct costs in this instance, issuing a refund of the difference at our discretion.
If unforeseen circumstances arise that result in time-scales or services not being met as outlined above will we endeavour to contact you as soon as able to advise of any changes.
It is your responsibility to ensure all requested details are accurate, timely, and not misleading. We will not be held liable for the results of misinformation.
Your CV Consultant strive to deliver service within five working days on all our packages; three working days for orders in relation to our Gold CV Packages and LinkedIn Package. This is subject to the package ordered. For Video, Phone and Redundancy packages this period may be extended in agreement with the customer so an agreed consultation date is met.
Your completed CV will be sent to you by email within five days or sooner, (if no further information is requested) in relation to the Gold CV Packages. You will then have a further five days to make and notify us of any changes or revisions which you request to be made. Any changes or revisions will be made within the following five working days. There will be a maximum of two revisions per Gold CV Package and Gold Plus CV Package. We do not accept revisions from third parties or changes that impact upon the design of the CV. Revisions will be of a minor nature only. Changes must be reasonable and we reserve the right to decline revisions if the changes are beyond reasonable as deemed by the management of Your CV Consultant.
In relation to our LInkedIn package LinkedIn only allow one profile per user. We cannot create an additional profile if you already have one.
Your CV Consultant is a UK based company and advice and work undertaken is in relation to the UK unless otherwise instructed.
We take payment in advance on all our packages. Packages cannot be cancelled once work has commenced.
Your CV Consultant strive to dispatch Gold CV Package orders within three working days from receipt of a current CV or completed information.
We reserve the right to change or alter prices without prior notice.
If we do not receive requested information after an order is placed we will hold your order in reserve. If no contact is made or the required information received, despite all reasonable attempts on our part, the contract will terminate after ninety days and a refund can be requested and processed via PayPal at any time within this period. Your CV Consultant will not provide a refund on uncompleted packages after 90 days from receipt of order if this is due to a lack of contact from a client. At this point the order will be deemed as completed.
If a payment is reversed or does not clear, we reserve the right to suspend work on your package.
Data Consent, Usage and Collection
Upon order of any given package you are agreeing that Your CV Consultant will use supplied and collected data to complete all package orders. This data will be removed 7 years after an order has been placed. Information may be used to offer additional services within the 7 year period and upon order you are giving your consent to this usage. For more information on the use of your data email or to opt out of further offers once an order has been completed email firstname.lastname@example.org.
Information held in relation to clients or supplied pre order will solely be used for CV, Job Searching, Career Advice and LinkedIn Profile advice. No information will be passed to 3rd parties unless this relates to the completion of your order and the 3rd party complies with GDPR and has given their confirmation of this.
Your CV Consultant does not process or hold payment information directly and takes payment via PayPal. No information is held or processed regarding card or bank details.
Your CV Consultant provide a Job Search function within the website. Upon entering your details in the subscribe box on the website to request jobs by email, you agree for third parties to send job notifications that is relevant to you. For example, you will receive email notifications that is a suitable match to your job title and location that you have initially requested or created. Please note, to opt-out of such service, you may unsubscribe by clicking on the unsubscribe link within the email content or changing your settings in your account
In the unlikely event that you have a complaint, contact should be made via email. Upon receipt of the complaint we will register it accordingly and a response will be provided. We aim to do this within seven working days. If we cannot resolve your complaint you will receive a clear and concise explanation in writing.
We aim to provide increased value to our site visitors, therefore Your CV Consultant may link to sites operated by third parties. Your CV Consultant has no control over these linked sites, all of which have separate privacy and data collection practices, independent of our own. These linked sites are only for your convenience and therefore you access them at your own risk.
When placing an order, you are agreeing that the only method of order delivery included in the cost of your order will be via Word or PDF document sent by email to an email address provided by yourself.
All completed orders are sent to the email address provided. If the package is not received we suggest you initially check your spam folder in case it has been filtered incorrectly.
Your CV Consultant shall not be liable for (a) any loss of profit, data loss, loss of production, depletion of goodwill and (b) any indirect loss, costs or expenses whatsoever in each case arising out of your use of our Website and packages or our failure to provide the Website. Your CV Consultant will not accept any liability for any errors or omissions in work that has not been checked and notified to us by the client within five days of submission. Please note that if you purchase any packages from our Website, different conditions apply to that package, which can be accessed before purchasing the package. Packages and services offered are for advice only. Your CV Consultant will not be liable or accountable for any discrepancies, errors or any resulting issues.
The packages and services offered are to help you in your endeavours. Your CV Consultant cannot be held liable for any loss (direct or indirect) arising from the use of the site or our services and we prohibit any such liability, whether in contract or tort (to include negligence) or otherwise, nor can we guarantee the use of our products and services will result in an interview, contract offer, or any other perceived outcome.
Your CV Consultant has tried to ensure that the information on this website is accurate. All advice given is in good faith. However, we will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. To clarify this relates to packages or services ordered from this site.
These terms and conditions do not affect your statutory rights.